SEPPES SERVICE & SUPPORT
One Door. One Code.
Lifetime Service.
Every SEPPES door has its own product code. Share the code on your door’s nameplate so our team can identify your equipment and help with installation, troubleshooting and replacement parts throughout its service life.
Facility & plant owners
EPC & project contractors
System & equipment integrators
Distributors & channel partners
01 / PRE-SALES SUPPORT
Start with the right solution.
Align the requirements, drawings and documentation before placing your order.
BOQ & engineering review
Share your bill of quantities, site conditions and application needs. Our engineers review technical feasibility with your team online.
Drawing confirmation
Confirm opening dimensions, installation space, power supply and control interfaces through project drawings before production.
Relevant certificates, ready for review.
Find the certificates applicable to your selected products and project requirements.
02 / PRODUCTION & DELIVERY
Stay informed. Receive with confidence.
Keep production progress, quality checks and shipment details connected.
PRODUCTION MONITORINGImage placeholderProduction updates
Follow production progress and key order milestones through real-time updates shared with your team.
PRODUCT INSPECTIONImage placeholderInspection & testing
Review finished-product inspections and functional tests against the confirmed configuration.
VIDEO ACCEPTANCEImage placeholderFlexible acceptance
Arrange video acceptance, an on-site review or inspection by a nominated local partner.
PACKING LISTImage placeholderShipment checklist
Check equipment, accessories and package quantities against the packing list before dispatch.
Efficient shipping
Coordinate sea freight, shipping documents and delivery updates with our team. Clear communication helps your local team prepare for arrival and plan the next steps.
EFFICIENT SHIPPINGImage placeholder03 / AFTER-SALES SUPPORT
Keep your doors working.
Installation resources, English-language guidance and practical support for your local team.
Step-by-step installation videos
Follow installation videos for the relevant model and prepare your team for the work on site.
Watch on YouTubeOnline guidance in English
Coordinate installation questions with our team through English-language online guidance.
Operating guidance
Get English-language guidance on door controls, daily operation and routine checks, so your team can use the door with confidence.
Remote fault diagnosis
Share the door code, fault details and videos. Get English-language online or video assistance to identify the issue and the next steps.
Replacement parts support
Report damaged components and confirm the required parts so replacement dispatch can be coordinated promptly.
ONE DOOR. ONE CODE. LIFETIME SERVICE.